We offer a 30-day hassle-free return and exchange service for your peace of mind.
Return Conditions:
- Items must be brand new and unused
- Original packaging and tags must be intact
- Certificate of authenticity required
- Note: Customized or personalized jewelry and gift cards are non-refundable
Refund Process:
- Refunds processed within 2-5 business days after receiving returned items
- Refund issued to original payment method
- Quality issues: We cover round-trip shipping costs
- Personal reasons: Customer covers return shipping costs
How to Request a Return:
- Contact customer service with your return reason
- Receive return address and RMA number
- Ship items back (trackable shipping recommended)
- We inspect items and process your refund
For complete return and exchange policy, please visit our Refund Policy page.
Contact Us:
📧 Email: cl18676622522@gmail.com
💬 WhatsApp: +852 5709 0638
